When you\u2019re already scrambling to keep up with record demand, operating under more and more budget cuts, and dealing with employee morale and retention issues, the last thing you need is for your technology to go down. One way to ensure your warehouse continues to operate at peak performance is to have the very best <\/span>on-call support system<\/span><\/a> made up of real people who are experts in finding solutions.<\/span><\/p>\n Mountain Leverage\u2019s approach to optimizing warehouses continues long past the initial assessments and implementation of new technology. Our voice picking system support team sticks with you and is just a <\/span>phone call away<\/span><\/a> from real-time help, whether you have a question during business hours or need a device replaced overnight.<\/span><\/p>\n Every one of our frontline support engineers is a seasoned voice specialist who is genuinely dedicated to resolving your issues the first time and will continue checking in on you as needed. Best of all, they\u2019re good people. Even amid technical difficulties, it\u2019d be hard to feel disgruntled after a phone call with these compassionate support superstars who take your satisfaction seriously.<\/span><\/p>\n Meet some of the world\u2019s kindest, top problem-solvers:<\/span><\/p>\n <\/p>\n Q: How long have you worked in this industry?<\/em><\/strong><\/p>\n A:\u00a0 Fifteen years in Voice. The first year and a half in Voice I was building the Vocollect hardware, the next six and a half I worked in IT supporting Vocollect Voice employees, and the last seven have been dedicated directly to support of Voice systems.<\/span><\/p>\n Q: What are the top issues you help customers address?<\/em><\/strong><\/p>\n A: Day to day problems and needs that they encounter with their Voice systems. This spans the spectrum from loading a device profile to migrating Voice software to a new server and everything in between.<\/span><\/p>\n Q: What is your motivation when providing top-notch support?<\/em><\/strong><\/p>\n A: My most basic core motivation is to ensure that the person who has contacted us for support is happy with what I do for them. That requires being invested in more than just the immediate problem. I want to help our customers to get the most out of their Voice system. For me, top-notch support means looking at the bigger picture.\u00a0 A device needs a new profile, sure, I’ll help you with how to do that, but at the same time I am going to check to see if your device profile may need updated, I’m going to do a once over of your Voice system while I am in there and identify anything that may indicate a possible future issue.\u00a0<\/span><\/p>\n Here\u2019s what our customers say about working with Gail:<\/strong><\/p>\n <\/p>\n Q: How long have you worked in this industry?<\/em><\/strong><\/p>\n A: I have worked in warehousing and logistics for 15 years, and have been on the IT side of that for eight years.<\/span><\/p>\n Q: What are the top issues you help customers address?<\/em><\/strong><\/p>\n A: I help customers address the needs of their voice solutions. Sometimes the need is a problem that can be corrected, other times a change is needed so that the solution continues to meet business goals. I spend a lot of time with customers who are making upgrades to their systems and looking for expert guidance to ensure a successful outcome.<\/span><\/p>\n Q: What is your motivation when providing top-notch support?<\/em><\/strong><\/p>\n A: My main motivation is to understand the issue and give customers the best set of options to move forward. I also look for opportunities where I can teach someone a useful feature of their solution that they might not have known about, which often helps them gain more knowledge and comfort with their voice system.<\/span><\/p>\n Here\u2019s what our customers say about working with TJ:<\/strong><\/p>\n The fact is, you won\u2019t find this level of <\/span>support<\/span><\/a> anywhere else. We promise to be there when you need us, 24 hours a day, 7 days a week, 365 days a year.<\/span><\/p>\n Here\u2019s what our customers say about the quality of care they received from Mountain Leverage\u2019s warehouse support team:<\/strong><\/p>\n <\/p>\n Curious how you could benefit from a support system that\u2019s actually there for you when you need them? <\/span>Send us a message and we\u2019ll be in touch!<\/span><\/a><\/p>\n<\/div>\n<\/div>\n Mountain Leverage Voice Vs. Personal Voice Assistants: What Makes Our Technology Better?<\/p>\n<\/div>\n <\/p>\n<\/div>\n Championing Our Customers in a New Way \u2013 Meet Jaime<\/p>\n<\/div>\n <\/p>\n<\/div>\n Critical VMware Vulnerabilities and Data Security Risks \u2013 What You Need to Know<\/p>\n<\/div>\n <\/p>\n<\/div>\n Reducing Training Costs and Time With Mountain Leverage Voice<\/p>\n<\/div>\n <\/p>\n<\/div>\n Don\u2019t Miss The Boat! Charting a Course For Automation<\/p>\n<\/div>\n <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n [\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"Gail
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24\/7 World-Class Support<\/strong><\/li>\n<\/ul>\n\n
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