Below is a letter from Dave Dunster, Director of Fulfillment and Logistics at Baystate Pool Supplies and APC, a Mountain Leverage voice customer, written as we celebrate a significant joint milestone:
As we all celebrate your 20th anniversary, I want to take a moment to express our gratitude for the incredible partnership and friendship we’ve built over the past eight years.
Our journey together has been marked by many successes and a few challenges, but through it all, your dedication, expertise, and unwavering support have been constants that we could always rely on. Whether it was guiding us through the complexities of implementing voice in our warehouses (either APC or Baystate) or providing solutions during critical moments, you’ve consistently gone above and beyond to help us achieve our goals.
What truly sets Mountain Leverage apart is your ability to listen to our concerns during the more challenging times. You’ve always taken the time to understand our needs, working with your team to develop solutions that not only address the issue but also improve operations. Your responsiveness and commitment to problem-solving have been invaluable, and this approach has deepened our trust in your partnership.
We’ve celebrated many wins together, and during the more challenging times, your commitment to helping us find a way forward has only strengthened our trust in you. It is these moments that have not only reinforced our professional relationship but have also built a deep sense of camaraderie and mutual respect.
Thank you for your partnership, your friendship, and for being a trusted ally in our growth. We look forward to continuing our journey together and achieving even greater success in the years to come as we move the remaining centers onto voice.
Here’s to Mountain Leverage and the bright future that lies ahead!
Dave Dunster
Director of Fulfillment and Logistics
Baystate Pool Supplies and APC