Celebrating 20 Years: 20 Lessons from Our Team

As Mountain Leverage commemorates 20 years of supporting our customers and driving excellence, we reflect on the invaluable lessons our team has learned along the way. These lessons help shape our culture and approach as we look to the future.
A smiling voice worker wearing a headset and pulling a cart

20 Lessons from Our Team as We Celebrate 20 Years: 

As Mountain Leverage commemorates 20 years of supporting our customers, designing voice solutions, and driving excellence, we reflect on the invaluable lessons our team has learned along the way. These lessons help shape our culture and approach as we look to the future. 

  1. Dustin Kinard, Customer Implementation: Mountain Leverage is what YOU make it to be! Integrity, friendship, respect, and service are foundational principles we all share and value.
  2. Heidi Seamon, General Counsel: It’s okay to make mistakes. Taking ownership and learning from them is key—never waste a crisis.
  3. Mun Tang, Sales Operations: Great companies with caring CEOs exist. Being in a place that values employees’ well-being is truly refreshing.
  4. Eric Salicce, Sales Engineering: Ask lots of questions, even when remote. Clarity is crucial, and we have the tools to support collaboration and communication.
  5. Phoebe Cresswell, Marketing & Promotion: Despite our differences, we all share a common goal: success for everyone at and with Mountain Leverage.
  6. Martha Diaz, Quality Assurance:: Success comes with teamwork. Support and encouragement from colleagues are vital for growth.
  7. Scott Wasilowski, Sales & Revenue: Working in a culture where everyone has “skin in the game” fosters team-driven motivation. We all contribute to moving the boat forward.
  8. Stephanie Johnson, Marketing & Promotion: Every contributor impacts the team’s success. Collective effort leads to outstanding customer results.
  9. Steve Kovach, Sales Engineer: Mountain Leverage is a safe space to take risks and learn. Trust among colleagues encourages resilience and growth.
  10. Tom Squires, Sales Engineer: Be decisive but adaptable. Not every idea works out, but aiming to make an impact will always be meaningful.
  11. Anna Webb, Customer Care & Quality: It’s special to work for a company that truly cares about your success and well-being.
  12. Jim O’Connell, Customer Care & Quality: Failure is a step toward achievement, not a permanent state.
  13. Jonathan Vincze, Delivery & Innovation: Take ownership of your work. ML becomes what you make of it.
  14. Vinay Soni, Software Development: Think with an owner’s mindset. Share your thoughts and shoulder responsibilities to contribute effectively.
  15. Doug Beaumont, Sales Enablement: A company that has your back is one where you feel supported. It’s “us helping us.”
  16. Heather Hudson, Foundation & Direction: Clarity and alignment help overcome challenges. Trust and openness lead to limitless possibilities.
  17. Alex Reneman, President: Align with those who share your vision and can execute it to the highest standard while enjoying the process.
  18. Armando Lara, Sales & Revenue: Continuous learning through experiences enriches growth.
  19. Jaime Probst, Customer Champion: At ML, it’s not about assigning blame. It’s about learning and winning as a team.
  20. Christy Johnson, Sales & Revenue: Understanding people’s differences and coaching them fosters personal and professional growth.

Mountain Leverage is not just a workplace, but a thriving community driven by a culture of flourishment – for our team and our customers. Here’s to continuing our journey, enriched by the insights we’ve gained over two decades.