Why Operations Leaders Choose Mountain Leverage in the Upgrade of Pick Technology

About Mountain Leverage

Unlike other companies in this space, we are solely focused on helping our clients achieve real outcomes around peak performance for pick technology in distribution centers of all sizes. Our knowledge of warehouse voice picking systems and the synchronization of people, process, and technology has been honed since the Y2K transition. With an exceptional team of operations and technology experts, we have helped hundreds of businesses around the globe change the standard for optimized fulfillment operations.

Solid Results Start With a Solid Foundation

At Mountain Leverage, we rely on a set of core values that are at the heart of our company:

1. Grit

Distribution Center projects by their very nature are challenging. Some have said it’s akin to changing the engines on an airplane – in flight – because most of the time the building is operating while the new warehouse voice picking systems are being implemented. Projects like this require a high degree of motivation to reach the end goal.

2. Honor

While fulfillment is a “given” in every distribution operation, we are honored to know our clients trust us to do the right thing every time and cement that confidence with unfettered access to their customer-facing systems for years after the success milestones have been achieved.

3. Judgement

In our world, there is normally more than one way to achieve any given outcome. Having the ability to determine the best approach, given the variables and the constraints, requires a level of maturity that only comes with time and experience.

4. Passion

We are not a conglomerate with many divisions or verticals. We help anyone with a distribution function do it better. Our people have a single focus on fulfillment success and “sweat the details” planning for your outcomes every day.

5. Innovation

You could visit dozens of our client sites and see the warehouse voice pick systems and think they were all the same. In fact, most of our clients could actually trade associates, because what happens where the work takes place doesn’t typically reflect the level of creativity required to optimize your processes given your business and technology combinations. We pride ourselves on elegant solutions to the thorny problems we often see in DC fulfillment operations.

6. Excellence

Excellence has so many definitions in business today. We hold ourselves to the highest standard of excellence by measuring customer success and customer feedback continuously. Furthermore, in situations where the results are “three bricks shy of a load”, we work until we achieve 100% long term satisfaction.

7. Communication

While fulfillment appears to be an absolute function, seasoned practitioners know it’s all about the nuance. Internal or external, our open-communication values lead to real progress and optimized solutions every day.

8. Impact

In most cases our clients start with an outcome in mind. We measure the impact in dollars saved, metrics improved, and a workforce that is stable and consistently productive.

  • Trust me, learning how to use this is going to be the easiest thing you ever do here.

    Tommy Morgan International Distributors
  • I hadn’t picked for years and tested it just to see...after picking on voice for just a few hours, I was almost at my peak of what I was doing on RF

    Kurt Mitchell Pacific Seafood
  • We have a gentleman that just started two weeks ago. Normally, he should be pulling at a 120 by his 30 day review. We've got individuals that are now doing that on their 2nd day.

    Bill McIntosh
  • You know it’s working when a driver comes in and says,'What's going on? We haven't had a mistake in three weeks!

    Bill McIntosh Perry’s Ice Cream
  • See this? Our errors at put to light are usually around 3% and today we're under 2% with 3 zones on voice.

    Greg eBay Enterprise Reno
  • Trouble percentage significantly reduced, especially during peak times.

    Adam Cropper eBay Enterprise
  • There’s also been an increase in the level of accuracy. Having to do rework on orders that may have been picked incorrectly has been decreased significantly.

    Jason Adamchik eBay Enterprise
  • Once we started using the new VoiceLink reports with our staff we saw a +40% improvement in their picking rates.

    Tommy Morgan International Distributors; Memphis
  • When we invested in voice technology we were hoping to get our pickers to 40 - 80 eaches/hr.  Unbelievable, we hit 120 eaches/hr in just the first 2 weeks!

    Radial Richwood Express
  • Only 1 picker today 30 an hour by herself!! Voice amazing. Picker impressed with her own performance today.

    Ft. Mill Project Manager
  • She's picking over 400 units an hour already which is unheard of.

    Adam Cropper eBay Enterprise; Reno
  • We’re at the 90 day mark, and from what I can gauge, it’s all positive results- especially with productivity. We’re seeing about a 16% in units per hour increase.

    Bill McIntosh Perry’s Ice Cream
  • Once we started using the new VoiceLink reports with our staff we saw a +40% improvement in their picking rates.

    Tommy Morgan International Distributors; Memphis
  • For me, the customization aspect was huge. Some of the functionality we get with voice, we weren’t able to get within our WMS. Having the real time visibility more more into the pick process managing the workflow was critical, managing the flow to the overall operation.

    Adam Cropper eBay Enterprise
  • A non financial benefit that we find important is that we can gauge what time individuals are going to be going home. In the past, it was,”how much more? how much more??” now I can direct them and let them know they have about an hour left.

    Bill McIntosh Perry’s Ice Cream
  • Everybody is very happy to know that now we have more visibility into our process that we didn’t have before. Being able to manage those workflows from area to area and the overall balance of the operation has been very critical.

    Adam Cropper eBay Enterprise
  • Our biggest ‘aha’ moment was voice enabling the IV processes. Before voice, the documentation was hard to track. It has really cleaned up a lot.

    Donna Haid Butler Memorial Hospital
  • Does voice save me time? Easily 6 hours or better a night. I can take a vacation and not have to worry about this case of papers to take care of when I get back.

    Bill McIntosh Perry’s Ice Cream
  • The unit testing is going well after issues setting up on our network side.  It was dormant about 4 days.  I got it out on the floor and they did not want to give it back to me when they finished, they wanted to keep it, it performed so well

    David Gorski First Source
  • 10 times better than the old way.

    Material Handler eBay Enterprise Reno
  • We took voice out of our IV team for a week just to see how it went- the next day, we were getting asked,’When are you putting it back in??’ They were very unhappy to wait even a week to get it back.

    Donna Haid
  • A non financial benefit from the voice reports that we find important is that we are now  able to gauge what time our staff can go home. In the past, we heard,”How much more? How much more??” Now I can firmly let them know how long their work day will be.

    Bill McIntosh Perry’s Ice Cream
  • We really thought this would take over a week to implement- we were shocked when it was complete in three days.

    James Bond
  • Norm and Ray, I appreciate the time in this.  I really do, Your dedication, heart, and soul is showing.  I don't want that to be missed. I can't thank you enough.

    Dave Dunster Bay-State Pools
  • The reason we chose Mountain Leverage is because they knew our business.

    Dave Perry
  • I wish every partner we worked with was like Mountain Leverage.

    Mike McCormick Smart & Final
  • Of all the vendors we worked with, these guys at Mtn Leverage are the best. With most companies, when you sign on the dotted line, they disappear. Mountain Leverage has been supportive, they’ve been there, and if something isn’t working, they work with you until it does.

    Donna Haid Butler Memorial Hospital
  • I just want to commend you for having such an outstanding team. They all were tremendous help driving the project to completion. I have been doing SAP work since 1996 and this effort sits up at the top of the list.

    Guy Murphy Honeywell AERO Senior IT Manager
  • “We’ve got a guy that just started two weeks ago.  He should be pulling at a 120 by his 30 day review. He was doing that on his second day – which is the new normal around here.”

    Northeast DC Manager
  • It’s very clear that we could not hope for a better qualified and professional team to work with.

    IT Specialist Aveda
  • “Does voice save me time? Easily 6 hours or better a night. I can take a vacation and not have to worry about this case of papers to take care of when I get back.”

    NY Operations Manager
  • Dan was wonderful in helping us solve our technical challenges and that’s exactly what we are looking for in a Voice Vendor.

    Operations Manager Crown Equipment
  • “You know the voice directed picking is working when a driver comes in and says,’What’s going on? We haven’t had a mistake in three weeks’”

    DC Shift Manager
  • For safety, an added benefit is that you can send messages out to operators. If there’s any kind of emergency going on, you can get a message out instantly to everyone at once.

    TJ Satterly eBay Enterprise
  • “I hadn’t picked for years and tested it just to see...after picking on voice for just a few hours, I was almost at my peak of what I was doing with an RF scanner.”

    Operations Director, Food Processor
  • I was nervous to make the switch from paper to voice. Now that we've made the switch and I see the results- you cannot argue with results. We have gone from 90 days down to 5 days on a training period. We have increased our productivity by 30%. We have increased our accuracy performance, which was astronomical. For a picking warehouse, people would be crazy not to take a look at voice.

    Dave Perry Perry’s Ice Cream
  • Using the Vocollect system, the benefits that we’ve seen have been a decrease in our training time, an increase in our productivity, and also an increase in accuracy. All our of items get picked once, touched once, packed once, and it goes out the door a lot quicker than it used to with RF.

    TJ Satterly eBay Enterprise
  • "See this! Our errors with pick to light are usually around 3% and already today we're under 2% with the first 3 zones on voice"

    3PL Shift Supervisor
  • We’ve been using SR20 headsets and just tested the new SRX2 Wireless Headsets. We saw a 9% increase in productivity and the picker didn’t want to give it up!

    Mike McCormick Smart & Final
  • “For me, the report customization aspect was huge. Some of the functionality we get with our voice pick technology we were unable to get within our WMS. Having the real time visibility into the pick process was critical.”

    3PL Engineering Director
  • Of all the vendors we work with, these guys at Mountain Leverage are the best. With most companies, when you sign on the dotted line, they disappear. Mountain Leverage has been supportive, and if something isn’t working, they stay with us until it does.

    PA Health Care Manager
  • “We’re not fans of the hard sell.  The way Mountain Leverage does business is just our speed.”

    Midwest Discount Chain Warehouse Manager
  • We love the support we get from Mountain Leverage. They’re professional, timely and great to work with. The only delays are usually coming from our team!

    OH Global VP of Operations
  • In the past, we heard ”How much more? How much more??” Now with the voice solution I can firmly let selectors know how long their work day will be.

    Bill McIntosh Perry’s Ice Cream

We strive to foster a culture of honesty and integrity by what we say and what we do. The decisions we make every day reflect on our heritage and values, so we don’t do anything that’s going to embarrass us or frustrate our clients.

What does this mean to you? It means you’ll get exceptional service, integrity, and the assurance that your business partner is going to be here for you today — and tomorrow.

GIVE US A CALL :

1 – 866 – 984 – 9922

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