Technical Support

When your attention is focused on delivering high-quality resident care, you need to know that behind the scenes your voice system is running smoothly. That’s why Mountain Leverage and Vocollect Healthcare Systems provide a comprehensive maintenance and support program. Through one point of contact, you’ll get all the support you need whether it be on the phone or in person during your site visits. We’ll help you keep everything well managed so you can spend time where it counts – with your residents.

Support

Mountain Leverage Support is available 24x7x365 at the Mountain Leverage Support Center in Grafton, WV. Every time you contact us, we’ll log a new case in an electronic tracking system.  A case can be opened for anything, from general “how-to” questions to reporting system outages.

There are two ways to contact us and open a case:

Phone: (877) 282-3456, Press 2. 
Email: support@mountainleverage.com

We respond to email requests within one (1) business day.